Introduction

At Carers Trust Hillingdon we don’t like to make decisions about carers without carers. We have therefore developed multiple ways in which you can get involved and share your experiences of caring in Hillingdon.

This information is used to shape our work in a number of ways:

  • It helps us to set strategic priorities for the organisation

Our five year plan was developed based on the consultation with carers that took place between August-December 2019. Carers told us their priorities and we made them our own.

  • It helps us to identify gaps in support services so we can not only bid for new resources for new services, but can also evidence the need for funders

Since the start of our current contract with the London Borough of Hillingdon, we have secured nearly £1.5 million of new resources for new services with your help.

  • It helps us to monitor the quality of what we provide and ensures that we continuously improve our services

Your feedback on evaluation forms after groups and activities helps us to review what we have done and improve it for the next time.

How you can get involved

There are a number of ways that we collect your feedback and we try to offer as many ways as possible as we know that you can’t always get to formal meetings. We have:

  • Two Carers Forums per year in the Middlesex Suite at the Civic Centre. These are delivered in partnership with the Council and take place in March and October each year.

  • Every other year we have an event called The Big Listen where carers can interact with our team and also our partners to inform a whole range of services. At these events we often provide consultation opportunities for the CCG, Council and GPs as well.

  • We conduct Annual Carers Surveys to learn about your experience of our services. These are sent to a cross-section of adult carers each year and we also conduct a similar survey for the parents of our young carers and three surveys for the children and young people we work with – 5-9 years, 10-15 years and 16-24 years.

  • We have a Customer Comments and Complaints Procedure that can be access here:

We host focus groups of carers when we have a new service to design or when we need feedback on specific areas of caring.

  • We have Carer representatives on our Board, amongst our staff and volunteers and on the multi-agency Carers Strategy group.

  • Finally, we collect feedback through evaluation forms after every workshop, group, trip or activity to help shape our programme.

Customer Feedback

Use this form to tell us how we are doing